Refund Policy

We want you to be completely satisfied with NHLQuant Pro. This policy explains when we issue refunds and how to request one.

Because NHLQuant is a digital service that is immediately available upon subscription, we generally do not issue refunds for partial billing periods. When you cancel your Pro subscription:

• You retain full Pro access until the end of your current billing period
• No further charges are made after cancellation
• You will not receive a refund for the remaining days in your billing period

We will issue a full or pro-rated refund in the following circumstances:

• Service outage exceeding 24 hours: If the Service (AI Search, core features) is unavailable for more than 24 consecutive hours due to an issue on our end, we will apply a pro-rated credit or refund for the affected period.
• Unauthorized charge: If you were charged without authorization (e.g., due to a billing error on our part), we will issue a full refund immediately upon confirmation.
• Technical issues preventing access: If a verified technical bug prevents you from using the core features of your Pro subscription and we cannot resolve it within 7 business days, you may request a refund for the affected period.
• First-time subscribers within 14 days: If you are a first-time Pro subscriber and are unsatisfied for any reason, you may request a full refund within 14 days of your first charge by emailing us at [email protected].

To request a refund:

1. Email [email protected]
2. Include your registered email address and the reason for your request
3. We will respond within 3 business days
4. Approved refunds are processed via Stripe and appear within 5–10 business days

If you believe you have been charged incorrectly, please contact us first at [email protected] before initiating a chargeback with your bank. We resolve billing disputes quickly and issuing a chargeback may result in immediate account suspension.